PRIVACY POLICY
This privacy policy sets out how Hydra EVC LTD uses and protects information that you give when you use this website and our Hydra registered apps.
We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.
We may change this policy from time to time by updating this page therefore you should check it regularly to ensure that you are happy with any changes. Please also let us know if the personal information we hold about you needs to be amended.
We may collect the following information about you through our services and products:
1)
Contact details - information
such as your name, email address, telephone number, delivery and billing
address.
2)
Information provided
to us when you communicate with us for any
reason (this can be via telephone, email, SMS, social
media etc)
3) Any Hydra product
identification numbers
4) Information you input into a Hydra app for identification and geolocation
5)
Product/Service usage and
consumption – Hydra will collect information
about how you are using our products
and services and their performance
6)
Transaction information
7)
Installation and service history
for any customers who have received installation services provided or sourced
directly from Hydra
This information can be taken from you at the time that you make a purchase through our online store, fill out any forms on our website or register on one of our apps.
Please note you are not required to provide any of the above personal information to us but if you do not, you may not be able to use our products and services.
We use this information for the following reasons:
1)
Process any orders you place via
telephone, email or our e-commerce platform
2)
To update you with any relevant
information relating to any previous purchase or enquiry made
3) To improve our products and services
4)
For marketing our products
and services to you
5)
For market research
6) Delivery purposes
7) Installation purposes
8) Data analytics
We are committed to ensuring that the data you provide is handled securely. We have put in place suitable physical, electronic and managerial processes to safeguard your information.
The personal information we hold may be anonymised so that it does not directly identify you. The anonymous information we collate is used for data analysis, research, product/service improvement, development and innovation.
We may provide your personal data to another member of our group companies (i.e our holding company or any group subsidiaries)
We may share personal information on a “need to know basis” to :
1)
Hydra’s approved installation
network engineers, who may be subcontracted,
to allow them to install
the products you require to use
our services
2)
Hydra’s payment service
providers Stripe Payments Europe Ltd and Nayax (UK) Ltd to enable them to process your payments. The
information provided is limited to transaction data and is used to
process/refund payments and to deal with any complains or queries. Stripe
privacy policy - https://stripe.com/gb/privacy
Nayax privacy policy - https://www.nayax.com/privacy- policy/#:~:text=We%20collect%20technical%20information%20transmitt ed,%2C%20country)%2C%20and%20user's%20actions
3) Hydra’s IT service
providers from whom we license
technology allowing us to
carry out key business operations
4) The Government or regulators – only when we are required to do so by
law or to assist with their investigations
5)
Police and law enforcement to assist with any potential investigation and prevention of crime
Your personal information will be kept for as long as you have an account with us. Once your account is closed, we will retain your personal information where such retention is necessary to maintain our records and to fulfil compliance/legal obligations.
The security of your personal data is of the utmost importance to us. Necessary precautions are taken to keep your personal data safe and prevent the loss or misuse of that data.
Some examples being:
1)
Personal data is placed
on secure servers,
personal computers and mobile devices.
2)
All emails we send are encrypted.
3) Only employees have access to our systems
containing personal information
4) Your credit/debit card information is not stored
5) Any financial transaction data are stored only by our payment
processor
Any passwords used to login to a Hydra account you have created should not be easy to guess and you are responsible for keeping the password confidential. You will only be asked for your password by Hydra when you are logging into your account on our app or website.
Our Hydra apps will send notifications by email or through push notifications on your device (you can opt out of push notifications). Notifications will be sent when we have something important to make you aware of with regards to your account with us.
Cookies are small files which are placed on your computer’s hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.
We use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics.
Under the Data Protection legislation, data subjects have the following rights with regards to their personal information:
· the right to be informed
about the collection and the use of their personal
data
· the right to access personal
data and supplementary information
· the right to have inaccurate personal data rectified, or completed if it
is incomplete
· the right to erasure (to be forgotten) in certain circumstances
· the right to restrict processing in certain circumstances
· the right to data portability, which allows the data
subject to obtain and reuse their personal data for their own purposes across
different services
· the right to object to processing in certain circumstances
· rights in relation
to automated decision
making and profiling
· the right to withdraw consent
at any time (where relevant
and please note – this may affect your eligibility to use our products)
No fee is usually required to access your personal data but we must inform you that a reasonable fee may be charged if your request is clearly unfounded or excessive.
At Hydra we pride ourselves on customer service so in the event you are unhappy with how we handle your personal information; we would like to help and resolve any concerns.
However, you do have the right to contact the Information Commissioner’s Office (ICO), the regulatory body that governs the handling of personal data in the UK.
Here is a link to their website where their contact details can be found - https://ico.org.uk/
You may encounter a link to an external website page whilst visiting our online store or profile on this website. If the link is to a website that is operated by a third party you should know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting the site.
We welcome any queries or comments you may have regarding this policy, please do not hesitate to contact office@hydraev.co.uk.
If you would prefer to send us a letter in the post then please use our contact address below:
Hydra EVC Ltd Graphic House
Unit 11 Totman Close Rayleigh
Essex SS6 7UZ